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Become a Community Management Pro!

Course curriculum

  • 1
    Introduction
  • 2
    Community Management
    • What is community management?
    • A community management strategy
    • Getting in front of potential issues
    • Why engagement is so important
    • Download our Response Matrix Diagram
  • 3
    Be Customer Service Savvy
    • ​Best practice customer service and moderation
    • Reputation and crisis management - what to do when the worst happens
    • Examples of not-so-great social media customer service
    • ​A great customer service response will...
    • Responding to negative feedback online
    • A little light entertainment!
  • 4
    Conclusion
    • Summary

Pricing options

Enrolment term: 28 days

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